Company Overview & Information Collection

Arizona Natural Health Center, led by Dr. Eric Udell—a naturopathic practitioner with over 20 years of experience—is committed to holistic therapies and empowered patient care. This policy explains how we handle your data.

Information We Collect: We collect personal identifiers including your name, email address, and phone number. This information is collected verbally during consultations or when you contact our office directly.

Data Purpose, Security & Your Rights

Purpose of Collection: We collect your data to provide personalized healthcare services, manage your account, and facilitate clinical communications.

Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

User Rights: You have the right to access, update, or request the deletion of your personal information at any time. Please contact us via the details below to exercise these rights.

Data Sharing & Privacy Commitment

"Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."

General Sharing: We do not share, sell, or disclose your personal information or SMS consent to third parties for marketing purposes. Data is only shared when necessary to fulfill healthcare services or as required by law.

SMS Communications & Consent

Opt-In Methods: Customers may opt in to receive SMS messages verbally during a conversation or consultation. By providing your consent, you may receive the following types of communications:

• Appointment reminders
• Billing inquiries
• Care instructions
• Links to important resources
• Educational content

Message Examples:

• "Hello, this is a reminder of your upcoming appointment with Dr. Udell at Arizona Natural Health Center on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
• "Hi [Name]! How are you doing since our last interaction? Reply STOP to opt out of SMS messaging at any time."
• "Hi [Name]! This is Noveia, Dr. Udell's assistant. I'm just sending a quick reminder for your appointment with Dr. Udell on [Date] at [Time] AZ. If you have any questions, please let me know. Thanks! Reply STOP to opt out of SMS messaging at any time."
• "Reminder: Hi [First Name]! Your [Appointment Type] with Dr. Udell is on [Date] at [Time]. Dr. Udell will call you at the phone number you provided. To confirm, cancel, or reschedule, please call or text (623) 254-6033. Thank you. Reply STOP to opt out of SMS messaging at any time."

Compliance & Opt-Out Disclosures

Message Frequency: Message frequency varies based on your needs. You can expect to receive updates regarding your care and your account as necessary, and appointment reminders as relevant. Messages may be initiated by you or your provider, as determined by mutual agreement, and guided by your provider’s clinical judgment.

Fees: Standard message and data rates may apply.

Opt-Out & Help: You can opt out at any time by replying STOP to any SMS message. For assistance, reply HELP or call us at (623) 254-6033.